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Operational Efficiency & Effectiveness, Quality, & Six Sigma

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What is operational efficiency and operational effectiveness?
Define the concept of "quality" as used in an organization or family.
Define Six Sigma. Comment on its applicability and decide its value, if any, in an organization

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This solution discusses operational efficiency and operational effectiveness, defines the concept of "quality" as used in an organization or family, discusses Six Sigma and its applicability and decide its value, if any, in an organization.

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What is operational efficiency and operational effectiveness?

Efficiency in general means processing in a manner that makes the most use of time while providing the most outcomes possible. Therefore, operational efficiency relates to a company being able to use processes that yield the most result in the least amount of time possible. For example, implementing an IT system makes organizational processes much more efficient. Effectiveness means something that works. Therefore, an organization that is operationally effective performs functions that work or that yield good results. For ...

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Carmel Philistin, MBA/HCM
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  • MBA/HCM, Phoenix University
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