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Toyota: Total Quality (TQ) Model and Methodologies - Lean Manufacturing

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Select a TQM model or methodology. Assume that you are an expert on the selected TQ model/method. Prepare paper defending your selected TQM model/method in which you identify a specific TQ model/method and present it to your organization's leadership so that they can incorporate it into the organization's strategic planning process. Possible models include:

a. Continuous quality improvement (CQI)
b. International Organization for Standards (ISO 9000 and 14000)
c. Value chain analysis
d. Six Sigma
e. Lean manufacturing, or service
f. Theory of Constraints
g. Just In Time (JIT)

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The solution provides explains the problem and provides an example paper.

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The selected methodology is Six Sigma.

Six Sigma is a rigorous and a systematic methodology that utilizes information (management by facts) and statistical analysis to measure and improve a company's operational performance, practices and systems by identifying and preventing 'defects' in manufacturing and service-related processes in order to anticipate and exceed expectations of all stakeholders to accomplish effectiveness. The goal of Six Sigma is to increase profits by eliminating variability, defects and waste that undermine customer loyalty.

Reference: http://www.isixsigma.com/dictionary/Six_Sigma-85.htm

Six Sigma enables organizations to drive breakthrough performance improvement and achieve excellence levels in customer satisfaction, productivity and costs, product and service quality, cycle and response time and risks in a sustainable manner.


For an organization that operates in an extremely competitive industry where competition is fierce between arch rivals and companies try to outshine each other primarily on the basis of improved customer service and customer satisfaction, better quality and improved operational efficiency, quality tools like ...

Solution provided by:
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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