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Leadership at Grand Union

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2. Explore the challenges that faced Bill Reffett and the leadership at Grand Union. What explanations can you offer for the apparent failure of their new strategy?

5. Why is motivation important to transformation? How might leaders approach change differently if they are trying to motivate employees to change rather than force them to change?

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Please see the attached. Please note within the text the word REFERENCE is highlighted. Although I had the text, I did not have the information as to who the author was, the publisher, etc. so I left this information out. I put as much of the reference as I could on the reference page. You just need to insert it.

Explore the challenges that faced Bill Reffett and the leadership at Grand Union.

What explanations can you offer for the apparent failure of their new strategy?
Grand Station and their leadership team focused on employee behavioral changes and moving from the low-cost, low-end grocery stores to high-end specialty foods; however, leadership did not take into consideration the existing consumer and their needs. Transformational strategic renewal's purpose is to redefine customer expectations (REFERENCE? Author, year); however, Grand Union envisioned transformational ...

Solution Summary

This solution explores the challenges which Bill REffett and the leadership team at Grand Union faced. The solution discusses the important of transformational leadership in this scenario. The solution is approximately 500 words with one citation.

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Strategic Plan, Part III: Balanced Scorecard

Resource: Exhibit 7-1 in Ch. 7 of Strategic Management

Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives:

· Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

o Market share
o Revenues and costs
o Profitability
o Competitive position

· Customer Value Perspective, includes strategic objectives in areas such as:

o Customer retention or turnover
o Customer satisfaction
o Customer value

· Process or Internal Operations Perspective, includes strategic objectives in areas such as:

o Measure of process performance
o Productivity or productivity improvement
o Operations metrics

· Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

o Employee satisfaction
o Employee turnover or retention
o Level of organizational capability
o Nature of organizational culture or climate
o Technological innovation

Develop at least three strategic objectives for each of the following four balanced scorecard areas identified above (Financial, Customer, Process, Learning and Growth). Your objectives should be selected, in part, based on an evaluation of a number of potential alternatives to the issues and/or opportunities identified in the SWOTT Analysis paper and table you completed in Week Three. Base your solutions on a ranking of alternative solutions that includes an identification of potential risks and mitigation plans, and a stakeholder analysis that includes mitigation and contingency strategies. You should also incorporate the ethical implications of your solutions into your selection.

· For each strategic objective, develop a metric and target using a balanced scorecard format. (For example, a strategic objective in the shareholder or Financial Perspective is to increase market share. A metric to actually measure this strategic objective of market share increase is, "The percentage of increase in market share." The target is the specific number to be achieved in a particular time period. The target for the metric of "Increase market share" could be "Increase market share by 2% for each of the next 3 years" of an increase of 2% per year for 3 years.)

Summarize your critical thinking on how you derived your objectives from your vision, mission, values, and SWOTT analysis.

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