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Sky Ute Casino Total Quality (TQ) Model

I am looking for information on TQM model or methodology. Assume I am an expert and write a paper defending my selected TQM model/method in which I identify a specific model/method and present it to my organization's leadership to be incorporated into the organization's strategic planning process.

Continuous quality improvement (CQI) is my selected model and methodology for my organization at Sky Ute Casino and Resort, I worked at the Front Desk as the supervisor. www.skyutecasino.com is their web site if you need more information.

Referemces and citations to be included.

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Let us first try to understand the definition and core components of Continuous Quality Improvement (CQI).

"CQI is an approach to quality management that builds upon traditional quality assurance methods by emphasizing the organization and systems: it focuses on "process" rather than the individual; it recognizes both internal and external "customers"; it promotes the need for objective data to analyze and improve processes.

CQI is a management philosophy which contends that most things can be improved. This philosophy does not subscribe to the theory that "if it ain't broke, don't fix it." At the core of CQI is serial experimentation (the scientific method) applied to everyday work to meet the needs of those we serve and improve the services we offer.

Core Concepts of CQI:

Quality is defined as meeting and/or exceeding the expectations of our customers.
Success is achieved through meeting the needs of those we serve.

Most problems are found in processes, not in people. CQI does not seek to blame, but rather to improve processes.
Unintended variation in processes can lead to unwanted variation in outcomes, and therefore we seek to reduce or eliminate unwanted variation.

It is possible to achieve continual improvement through small, incremental changes using the scientific method. ...

Solution Summary

I am looking for information on TQM model or methodology. Assume I am an expert and write a paper defending my selected TQM model/method in which I identify a specific model/method and present it to my organization's leadership to be incorporated into the organization's strategic planning process.

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