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    Quality Control and ISO 9000 Standards

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    Identify a situation where ISO 9000 standards have been employed to upgrade processes or software systems. Identify the benefits of using ISO 9000. Why it is critical for employees to stay in compliance as they perform specific tasks? How would you handle an otherwise good manager who refuses to enforce the prescribed standardized processes?

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    ISO 9000

    Established in 1987, ISO 9000 is an international set of five related standards for qualification of global quality assurance and quality control standards. Adherence is accomplished through an application process for ISO 9000 certification in company standards for inspecting production processes, updating records, maintaining equipment, training employees and handling customer relations. The governing international consortium is recognized worldwide.

    ISO 9001 2000 has replaced the old ISO 9001 1994 standard. In addition, the old ISO 9002 1994 and ISO 9003 1994 quality standards have been discontinued. They are now obsolete ( http://praxiom.com/iso-intro.htm).

    1. Identify a situation where ISO 9000 standards have been employed to upgrade processes or software systems.

    Situation 1: Need to control or improve the quality of your products and services

    You decide that you need to develop a quality management system that meets the new Quality Standard. That's your mission. You choose to follow this path because you feel the need to control or improve the quality of your products and services, to reduce the costs associated with poor quality, or to become more competitive. Or, you choose this path simply because your customers expect you to do so or because a governmental body has made it mandatory. You then develop a quality management system that meets the requirements specified by ISO 9001:2000 (ISO 9002 and 9003 have been dropped).

    In the course of doing so, you may also wish to consult the ISO 9000:2000 and ISO 9004:2000 guidelines. However, please remember that your quality management system must meet ISO's requirements, not its guidelines (http://praxiom.com/iso-intro.htm).

    Situation 2: Need an upgrade

    If you've already got a quality management system and you're happy with the way it operates, then we suggest that you use a Gap Analysis to upgrade to the new ISO 9001 2000 standard. A Gap Analysis will tell you exactly what you need to do to meet the ISO 9001 2000 Quality Management Standard. It will help you identify the gaps that exist between the new ISO ...

    Solution Summary

    This solution identifies a situation where ISO 9000 standards have been employed to upgrade processes or software systems and then identifies the benefits of using ISO 9000. It then explains why it is critical for employees to stay in compliance as they perform specific tasks and how you would handle an otherwise good manager who refuses to enforce the prescribed standardized processes.

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