Dealing with Conflict in Project Management
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1. Comment on the events leading to the arguments between Phil and Joe and what you would have done to prevent it. Include the trigger points and what you believe to be the real cause of the conflict.
2. What would you have said to Joe after the incident with the architect; after the argument with Phil?
3. Describe how you would consider the following contributors to the conflict:
(a) The real cause of the problem
(b) Work relations
(c) Work Constraints
(d) The organizations requirements
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Solution Summary
In reference to the case scenario, this solution analyzes the case by addressing the questions e.g. trigger points for the argument, causes of the problem, work relations, work constraints, etc.
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RESPONSE:
1. Comment on the events leading to the arguments between Phil and Joe and what you would have done to prevent it. Include the trigger points and what you believe to be the real cause of the conflict.
The events leading up to the argument between Phil and Joe were initially pointed out by the architects, which were a month prior to Phil and Joe's run in, but ignored. This was a big mistake. Joe was reported as refusing to listen to what had to be done in order to complete the job as required by the architects, so the job was NOT done properly. When confronted with this, Joe blamed the architects for being hard to please. You should have talked to Joe immediately.
Trigger events had to do with Joe and his behavior: Joe's short fuse, poor listening skills and know-it-all attitude. Another trigger event could be the poor work relations between the supervisors and workers. At the personal level, THE CONFLICT HAS TO DO WITH Joe's personality traits and attitudes towards work as well as a lack of disciplinary action for inappropriate behavior in the workplace. He is a complainer and a blamer and refuses to see his part in the problems that he is causing for himself (and others). He seems to have a Type A personality type which is liked to a aggressive style, and these people think more of themselves than others. However, personalities are difficult to change, so the focus must be on the workplace environment where there should be a zero tolerance for work-related behavior like Joe is displaying e.g., not doing his job as he was instructed to do and workplace behavior that is effecting others e.g., calling people idiots, blaming, hollering, etc.
2. What would you have said to Joe after the incident with the architect; after the argument with Phil?
You would have probably had a disciplinary interview with Phil giving him a warning about inappropriate behavior. You ...
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