Explore BrainMass

Conflict Resolution Strategies Main Points

I have to prepare three to five Microsoft power point slides with presentation notes highlighting the main point of conflict resolution strategies.

Solution Preview

Conflict is "a situation of competition in which the parties are aware of the incompatibility of potential future positions and in which each party wishes to occupy a position which is incompatible with the wishes of the other."
Thomas has defined conflict as a process that begins when one party has negatively affected or is about to negatively affects, something that the first party cares about.

Thus a conflict is a perception in mind of an individual or group of individuals that the other person or group is hindering the first party from achieving a goal.
Deutsch (1973) has suggested five types of basic issues underlying conflicts:
Control over resources, preferences and nuisances, values, beliefs and the nature of relationship between parties. Thus internal characteristics of conflict include perception of the goal, perception of the other, view of the other's actions, definition of problem, communication, and internal group dynamics. These can be explained as follows:

? Perception of the goal becomes a problem when success becomes competitive, the focus is placed on the solution rather than attaining the goal.
? Perception of the other can create conflict when the attitude becomes "us versus them." Similarities and differences are emphasized causing division within a group.
? View of other's actions can be a problem when the situation is competitive instead of cooperative. Behavior can be suspicious in a competitive environment.
? Definition of problem can result in conflict when the size of the problem is escalated, issues are misconstrued, and original issues are lost.
? Communication in a competitive environment can cause mistrust and information may be withheld or may be lacking. Communication is not open and honest.
? Internal group dynamics can be negative when the group structure is centralized and rigid rather then safe and open. Conformity is emphasized and tasks dominate over the needs of the team members.
? These characteristics can strongly influence the behavior style of group members ...

Solution Summary

This solution of 1,167 words defines conflict and describes multiple conflict resolution strategies with examples. It also offers personal advice on how to conduct a successful conflict resolution.