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Team Development: Conflict Resolution

Please identify the steps a leader can take to prevent conflict from happening and to respond to conflict once it has begun. What specific steps can a leader take to keep excessive conflict from becoming an issue? Offer specific suggestions of how a leader should respond. Once again, please use examples from teams you have witnessed firsthand to apply the theories you learned in your readings.

course book can be found here :

Team Building: Proven Strategies for Improving Team Performance. (Dyer, 2013)

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The definition of conflict is often in the eye of the beholder because it comes in many different forms. Project managers/charters or facilitators look to identify conflict early in a meeting or project in order to establish ground rules to alleviate or reduce it. Conflict management is an essential attribute for a leader when dealing with different situations between employees, supervisors, or departments. The approach that leaders take to conflict resolution will often hinge on those core attributes and the situation at hand. Just as any other attribute, the ability to manage conflict within an organization is essential to operations and mission accomplishment.

In order for a team to operate efficiently and effectively, team leader must be able to identify conflict early to establish a positive atmosphere for all members involved. Conflict is often defined as an obstacle or challenge that redirects members from goal accomplishment. Additionally, conflict can increase project times/deadlines, create trust issues that impact the product, and challenge the value of the actual project that can reduce team involvement. Team leaders can overcome conflict by implementing one or all three different approaches; one on one, facilitation, or team approach (Barrett, 2011). During the one on one approach the team leader can have the members who have conflict with each other work it out in a closed forum with them acting as a facilitator. Facilitation, the second approach, is when project managers use a possible outside facilitator be a neutral approach to the ...

Solution Summary

The expert identifies the steps a leader could take to prevent conflict from happening and to respond to conflict. Proven strategies for improving team performances are examined.