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    Towards a New Performance Management Program

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    Answer each question with 500 words or more for each:

    1. Write a memo to the Board describing what actions must be taken before the program can be effectively implemented.

    2. Discuss the primary goal of each of these interventions.

    Based on your performance in helping the Board of Directors at St. Jessica's Urban Medical Center establish a performance measurement approach, the Board has asked you to stay on as a consultant to help them implement its new performance management program. You understand that this is not the first time that St. Jessica's Urban Medical Center has attempted to implement a performance management program. From your conversations with various managers and employees, you have heard that many people expect this program to be a dismal failure, just as past programs have been. The root of the problem was that those past programs were unfair. You have a sense that employees at various levels had no idea what the goals of the program were, and you have an uneasy feeling that, unless a number of activities precede implementation of the new program, it is destined for failure too.

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    Solution Summary

    This report describes the nature of performance management systems - what it is all about, its objectives, methods utilized, and utilization of results. Basic actions of the management were also proposed to serve as guidelines before the implementation of a new performance management program. As a form of change, it was emphasized that the management should find ways to inform and get the support of the employees.