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Diversity and Cross-cultural communication

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What is workforce diversity and what are some of the challenges that is poses for managers? Please focus specifically on issues of cross-cultural communication and how they may be addressed.

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Solution Summary

This report provides a definition of workforce diversity. Some problems in relation to cross-cultural communication were also discussed. Consequently, some guidelines in handling the said managerial issue were also provided. Emphasis was given on the necessity for an employee communication program to be designed and supported by the various stakeholders.

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What is workforce diversity?
According to Robbins and Coulter (2006), workforce diversity is a workforce that is more heterogeneous in terms of gender, race, ethnicity, age, and other characteristics that reflect differences. These authors further noted that workforce diversity is a managerial issue in various parts of the world. What aggravates the situation is that employees don't set aside their cultural values and lifestyle preferences when they come to work. The challenge for managers is to make their organizations more accommodating to diverse groups of people by addressing different lifestyles, family needs and work styles.

Cross-cultural communication
According to Robbins (2000), cross ...

Solution provided by:
  • Bachelor of Science in Business Administration, University of the Philippines
  • Master in Business Administration, Saint Mary's University
  • Doctor of Philosophy in Education, University of the Philippines
  • Doctor in Business Adminstration (IP), Polytechnic University of the Philippines
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