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Consumer Misbehavior and Problem Behavior

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Describe an example of Consumer Misbehavior and Problem Behavior. If you were the store owner or brand manager for the brand, what would you do to deal with these issues?

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Solution Summary

This solution describes an example of consumer misbehavior and describes how to deal with these issues.

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Consumer misbehavior can take several forms. The most frequently witnessed example is an angry customer, unreasonably berating a clerk about the company policy or price of an item. As a store owner, you would want to quickly intervene (assuming you were present), to diffuse the situation ...

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Sally Baldwin, Ed.D
Education
  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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