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    Chick-fil-A, Ben & Jerry's ice cream, and Patagonia clothing

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    What do Chick-fil-A, Ben & Jerry's ice cream, and Patagonia clothing company have in common? They are all organizations that take social responsibility in marketing seriously.

    Many organizations in the United States embrace social responsibility. Though the term is sometimes loosely applied, organizations that are serious about their role in social responsibility use a three-pronged attack strategy based on proper legal, ethical, and social responsibility behavior. Marketers should practice a "social conscience" in dealings with shareholders and consumers. In their own industries, Chick-fil-A, Ben & Jerry's ice cream, and Patagonia clothiers exemplify corporate social responsibility in marketing.

    Georgia-based Chick-fil-A restaurant chain has a wide range of policies that help integrate social responsibility into the very fabric of their organization. Chick-fil-A closes on Sundays to encourage worship, offers substantial scholarships to employees who will commit to finishing their education, and works to strengthen marriages by counseling employees and offering weekend stays at resorts to encourage communication between spouses. This company is often ranked at the top of its industry with respect to social responsibility integration and practice.

    Ben & Jerry's ice cream and Patagonia clothiers are huge supporters of the "green movement." Environmental advocacy is part of their corporate credo and mission statement. Both companies not only encourage environmentalists and their causes but also practice environmentalism in the manufacture of their products. Both companies also use their Web sites to advance the environmental agenda. As more organizations place an accent on holistic marketing, environmental awareness and responsibility increases. Social responsibility is becoming the corporate mantra of the 2000's.

    Case study developed by Dr. John R. Brooks, Jr., Houston Baptist University.

    1.What are the three prongs of the social responsibility attack strategy embraced by some firms today?
    2.How would you describe proper socially responsible behavior?

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    Solution Preview

    1.What are the three prongs of the social responsibility attack strategy embraced by some firms today?

    The three prongs of the social responsibility attach strategy embraced by some firms today are based upon building a foundation through partnerships with those in the community, so that social responsibility can be embraced on an even wider scale. Companies are getting involved in community and environmental actions at unprecedented rates. Although the three companies mentioned show extensive efforts in the area of social responsibility and sustainability, there are other companies that have gone through just as extensive efforts. Johnson & Johnson has almost revolutionized sustainability, from both an internal and external standpoint. Their main focus is on the environment, but they also devote ample time and attention to programs that focus on employee safety, employee growth, and employee well-being.

    Starbucks is another company that has undertaken massive, grand-scale sustainability projects in both rebuilding and protecting the environment, and the rain forests in ...

    Solution Summary

    This solution explains what Chick-fil-A, Ben & Jerry's ice cream, and Patagonia clothing company have in common. All case questions are thoroughly discussed.