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Customer Service

Recently you heard complaints regarding the "attitude" and "empty promises" from a customer regarding one of the other salespeople. One customer, who has been a patron since the beginning, has even threatened to take their business elsewhere. Knowing that one customer can influence potential new customers, you ask the owners to have a meeting about providing good customer service.

* What are the characteristics of good customer service in business sales?
* In your discussion, provide examples of how good and poor customer service impacts the customers and the company.

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This response addresses the queries posed in 684 Words, APA References

Customer Service

Customers play an important role in an organization. They are the individual who plays a vital role in increasing the sale of the company. Customers are the most important visitors; they don't interrupt in doing the work. They are the purpose of the business. Customers are not the outsider in business. They are the part of it. A company doesn't give them any favor by serving but the customers are doing the favor by giving an opportunity to do so. It is very necessary to be polite and civilized with them. If any customer is not satisfied with the services or goods provided, they can influence many other potential customers.

It is very important that a customer who enters the premises is paid full attention and their queries are solved. For the success of the company price, quality and services are important. Service is an integral part of any company's strategy from the beginning. Properly handled service can be a foundation for growth. It is essential that the customer should be provided with the services at reasonable price and at reasonable time (Why is Good ...

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This response addresses the queries posed in 684 Words, APA References

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