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Five Steps to Excellent Service Delivery

Great customer service delivery requires some special skills. Why is the high quality of personal service important and what are the steps to provide good quality customer service.

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Five Steps to Excellent Service Delivery

In today's competitive business environment, all businesses strive to achieve high quality of customer service in order to keep their customers satisfied and ensure a strong base of loyal customers. For this purpose, all types of businesses have to implement a service strategy that results in customer-focused corporate culture, business processes that effectively address customer needs and a well-trained frontline workforce that delivers professional customer service. In this article we will deal with last aspect, that is to say, the human side of high quality service.

The overall quality of service offered by a company to its customers depends upon two service components: Material Service and Personal Service. Material service consists of various tangible and non-tangible resources used by a company to provide service. It includes items such as, buildings, furniture or decor, equipment, computer systems and many other similar things. Personal service, on the other hand, ...

Solution Summary

Great customer service delivery requires some special skills. In this solution you will learn why high quality of personal service is important and what are the steps to provide good quality customer service.

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