Please create a generic blueprint (flowchart) for a dry cleaning service that illustrates the service delivery process.
I Activities in the first row are CUSTOMER ACTIONS
II The second row IS THE ONSTAGE CONTACT PERSON = (customer/employee interaction. Activities seen by the customer)
III The third row IS THE BACKSTAGE CONTACT PERSON = (employee activities not seen by the customer)
IV The last row is labeled SUPPORT PROCESSES = (the back office systems and processes)
The solution provides an excellent response to the question being asked. It goes into a considerable amount of detail and explains the concepts being asked very well. The solution provided is in a Visio format as well as a ppt format. This is excellent. Student can change the visio file if needed.