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    Service Operations - Process blueprint

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    Please create a generic blueprint (flowchart) for a dry cleaning service that illustrates the service delivery process.

    I Activities in the first row are CUSTOMER ACTIONS
    II The second row IS THE ONSTAGE CONTACT PERSON = (customer/employee interaction. Activities seen by the customer)
    III The third row IS THE BACKSTAGE CONTACT PERSON = (employee activities not seen by the customer)
    IV The last row is labeled SUPPORT PROCESSES = (the back office systems and processes)

    © BrainMass Inc. brainmass.com June 3, 2020, 10:43 pm ad1c9bdddf
    https://brainmass.com/business/business-management/service-operations-process-blueprint-245929

    Solution Summary

    The solution provides an excellent response to the question being asked. It goes into a considerable amount of detail and explains the concepts being asked very well. The solution provided is in a Visio format as well as a ppt format. This is excellent. Student can change the visio file if needed.

    $2.19

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