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    Service Operations - Process blueprint

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    Please create a generic blueprint (flowchart) for a dry cleaning service that illustrates the service delivery process.

    I Activities in the first row are CUSTOMER ACTIONS
    II The second row IS THE ONSTAGE CONTACT PERSON = (customer/employee interaction. Activities seen by the customer)
    III The third row IS THE BACKSTAGE CONTACT PERSON = (employee activities not seen by the customer)
    IV The last row is labeled SUPPORT PROCESSES = (the back office systems and processes)

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