Validating the delivery process for a product
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Please help explain the following discussion question:
It is very important to be able to validate the delivery process for the products provided by an organization. But how can service delivery be validated that it is being delivered as it was designed to be delivered?
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Solution Summary
The solution provides a description of the various companies' method's of validating their delivery process for a product and its importance. References are included.
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There are many ways to validate the delivery process for a product. For instance, if a consumer is ordering a product over the internet, that product can be tracked from the warehouse to the consumer's door via a tracking process set up by a shipping provider. FedEx and their competitors offer very simple portals to investigate the delivery. Amazon.com handles the process in an excellent way. Their warehouses are located in strategic locations and their process is methodically handled to ensure proper delivery. They also offer an order history on their site so that if the product is not received or lost in transit, a refund can be granted. This allows them the opportunity to see where the process broke down. UPS is Amazon.com's primary provider, and their systems are integrated in such a way, that Amazon.com is able to maintain the data of millions of items shipped each day (Stone, B., 2013).
Another simple example of product delivery validation is at a McDonald's restaurant. If you order a hamburger, the order is placed, payment is made, a receipt is given to track the progress, the burger is delivered directly to you, and you ...
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