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New Costan Rica call center Service Analysis Project

Customer service call center in Costa Rica project includes;

Organization and product or service analysis

Description of your organization

Product needs assessment of the target country

Description of product to meet the need

The organization which I would be the sole proprietor of this incorporated contractor for the Sears Corporation would be an incoming call center. It would be designed to take incoming customer service calls for Spanish speakers who needed help setting up or making minor repairs to their Sears in house brand of Kenmore products.

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The organization which I would be the sole proprietor of this incorporated contractor for the Sears Corporation would be an incoming call center. It would be designed to take incoming customer service calls for Spanish speakers who needed help setting up or making minor repairs to their Sears in house brand of Kenmore products.

The product needs assessment was done on the United States and Canada. Both of these countries have a large growing number of Spanish speakers who also buy Kenmore products. The need was to find enough native level Spanish speakers to take incoming customer service calls on these products while handling these calls with excellent communication skills. We also needed an educated workforce, who could handle the nitrifies of the complex computer screens needed for the customer service job as well as a labor force which was needed to work this job for less than minimum wage. The reason for this was three fold, one was because of the economy, many retailers (Sears/Kmart included) needed to have less outgoing expenditures and couldn't really afford to expand, or at the least would not want to handle yet another part within their conglomerate. They also needed lots of good communicators who clearly understood, spoke and wrote information at a native, Spanish speaker level. Lastly, as a humanitarian gesture, I realized that that Costa Rica needed jobs ...

Solution Summary

Organization and product or service analysis project: This is what the article includes;

Description of your organization

Product needs assessment of the target country

Description of product to meet the need

$2.19