Levels of Customer Service
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Think of a time when you visited a business, store or restaurant with expectations of a specific level of service, but the service you received fell far below your expectations. How did it make you feel? Have you ever received service that far exceeded expectations? How did that make you feel?
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The solution discusses below average customer service.
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Services are defined as those economic activities that typically produce an intangible product such as education, delivery services, health services and entertainment. Another example is purchasing a ride in an empty seat in a train, bus, or an airplane as opposed to a tangible object. Furthermore, services are usually produced and consumed at the same time . Services can not be ...
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