Explore BrainMass

Customer service to all organizations

This content was STOLEN from BrainMass.com - View the original, and get the already-completed solution here!

The importance of customer service to all organizations. How do you see the customers service jobs developing in the US in the next five years?

© BrainMass Inc. brainmass.com October 24, 2018, 9:24 pm ad1c9bdddf

Solution Preview

One of the most important elements in creating a successful business is having happy, satisfied customers that keep coming back. Satisfied customers recommend your product or service to family, friends, and associates. This can be achieved by the customer driven quality.

Thus customer service jobs will be very important in next five years. The jobs will include following elements:
Customer service which is "the behaviors and attitudes of a company and its personnel toward customers, during all interaction and communication with them" (Swartzlander, 2004, p. 1) is the heart of an organization. As today's consumers are becoming more price conscious, technologically advanced, demanding and convenience driven. Thus, the key for success in today's tumultuous marketplace is exceptional customer service as this allow an organization to prosper in this highly competitive marketplace. (Kotler, 2003) Thus the organization's objectives are to ensure it process quality products, that the customer is satisfied, and that it keeps the price at a level that is comfortable for the consumer.

The best type of customer service is one that is customer-oriented, flexible, and cost-effective. Customer service strategies should be designed with the customer in mind. Policies that seem reasonable from a business perspective may not be so for the customer. Policies and procedures must be manageable and actually work.
Companies must constantly analyze their policies and procedures to ascertain whether they are still working. A process that once worked may not work any longer. Customers' desires, needs, and expectations are always changing, and the company's customer service must change as well. A Company must blueprint their current strategy to see if it is the best type of customer service possible. They must create customers' experiences that differentiate the company and create loyalty. Ask ...

Solution Summary

This solution explains how customer service jobs may evolve and develop in the future.

See Also This Related BrainMass Solution

Manufacturing and Customer Service department of Toyota

This is part of a research paper. The research paper is to apply SIX SIGMA to the Manufacturing and Customer Service department of Toyota. Toyota was chosen due to the current quality problems of their cars.

In the research paper, SIX SIGMA quality improvement should be applied to the Manufacturing and Customer Service of Toyota.

In the Literature Review, please address:

1.- Significance of the topic: Why is it worth studying quality initiatives and quality improvement? Why is it worth studying quality initiatives and quality improvement in the case of Toyota's current situation?

2.- Why is it important to study quality initiatives such as SIX SIGMA?.
3.- What is the relevance of the SIX SIGMA as a quality initiative in today's world?
4. - What are the best practices to make SIX SIGMA successful?
5. - What are some mistakes in implementing or controlling SIX SIGMA?

This literature review should address every single point. Thanks for helping me get started!!

View Full Posting Details