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Empowerment of employees

Empowerment of employees is the least important part of a Customer Service system. Would this be defend or Refute?

Solution Preview

We can take both sides, and defend or refute this issue
Refute:
If employees are left to make their own decisions, they are happier and more productive. They will think for themselves, be proud of their accomplishments, and succeed. If they are given power, then the ...

Solution Summary

Empowerment of employees are correlated.

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