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Empowerment of employees

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Empowerment of employees is the least important part of a Customer Service system. Would this be defend or Refute?

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Empowerment of employees are correlated.

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We can take both sides, and defend or refute this issue
If employees are left to make their own decisions, they are happier and more productive. They will think for themselves, be proud of their accomplishments, and succeed. If they are given power, then the ...

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