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Role Identification

Kim and Shana are Onsite Consultants for a Customer Service Consulting Firm

A combined statement explaining the above consulting firm members are best suited to his or her established role and his or her duties and responsibilities. This statement should include a description of how each member's education (especially his or her University of Phoenix program of study) and experience prepared him or her for his or her roles and duties. Make reference to specific courses that assisted in the preparation for the roles.

attached is a skills matrix to assist


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