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Quality of Products & Services

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One author defined quality as "a zero error rate" (Suchánek, Richter & Králová, 2014, p. 330), which itself refers to the ability for a company to produce a perfect product on its first attempt. The concept of "quality" has evolved to mean far more than the integrity of a manufactured product. Please discuss the quality of products and service and how it has evolved and what it represents today.

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The response provides you a structured explanation of quality of products and services . It also gives you the relevant references.

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In compliance with BrainMass rules this is not a hand in ready assignment but is only guidance.

The concept of quality of goods and services has evolved to mean far more than integrity of a manufactured product. In early days of manufacturing full time inspectors examined the operative's work and a decision was made to either accept or reject the work . In 1920s statistical theory was applied to control quality and a modern control chart was created.
The concept of quality evolved in 1940s when Japan earned ...

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Hatim Baxamusa, MBA
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  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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