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Cost of Quality

Briefly discuss the concept of the "cost of quality". Consider both positive and negative costs associated with a typical quality program in a manufacturing facility.

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MBA-Operations Management

Briefly discuss the concept of the "cost of quality". Consider both positive and negative costs associated with a typical quality program in a manufacturing facility.

Cost of quality is an approach to measure quality in terms of monetary values. It can also be defined as the cost incurred due to poor quality with quality being defined as the attributes that enable a product to conform to the expectations of the customers. When the specifications of the customers are met, they are satisfied. However, if their specifications are not met, here is where the dissatisfaction is measured through the cost of ...

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The solution discusses the concept of "cost of quality" and the positive and negative costs associated with a typcal quality program in a manufacturing facility. References are included.

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