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training session for managers

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Based on the changing demographics of the U.S. workforce, I need to create a training session for managers covering the following. Could you provide a starting point on the different points below and concentrating on the last point with a paragraph or two?

? Discuss projected demographics for the workforce in terms of age, ethnicity, gender, lifestyle, language, etc., and how this will impact communication inside and outside the company. (Employees may be older or younger; primarily of one gender or another; have differing lifestyles; may not have English as a common language; and, may have different cultural values or a different system of ethics.)

? Point out the role of the manager as a communicator in a rapidly diversifying work environment. Provide an analysis of the issues involved in communicating among a diverse workforce and how to best address them, including how to deal with prejudgment and stereotyping.

? Convey to the new recruits their managerial responsibility in
? determining organizational values. Focusing on communication issues, supply suggestions for how, as managers, they can establish an organizational climate in which all employees feel valued and can contribute maximally to the success of the company.

? Explain to these new hires what is expected at this company in terms of an ethical communications climate. Clarify for them the manager's role in establishing and maintaining an ethical communications climate.

? Overall, instill an appreciation in your trainees of the managerial skills needed to communicate in a multicultural organization. Also, remember that the managers you are addressing may be as diverse as your team is.

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Discuss projected demographics for the workforce in terms of age, ethnicity, gender, lifestyle, language, etc., and how this will impact communication inside and outside the company. (Employees may be older or younger; primarily of one gender or another; have differing lifestyles; may not have English as a common language; and, may have different cultural values or a different system of ethics.)

Projected demographics for the workforce in the coming period will consist of increasing number of employees from different countries, cultures and religions, whose first language may or may not be English. These employees will differ significantly in terms of their business practices, communication styles, accent, etc., which may cause confusion or miscommunication among the employees due to lack of understanding about each other's cultures, communication styles, language related differences.

The best way to overcome such issues and problems is to have an open mind, eagerness to learn about each other's cultures, ability to adapt to different cultural settings and increased participation and communication with other employees.

Point out the role of the manager as a communicator in a rapidly diversifying work environment. Provide an analysis of the issues involved in communicating among a diverse workforce and how to best address them, including how to deal with prejudgment and stereotyping.

Managers play a very important role in facilitating the communication between employees in a multicultural work environment. In a multicultural work environment where people from different culture and background communicate with each other, miscommunication or communication gaps are bound to arise as English may not be the mother tongue or first language of each employee in the organization and people from different cultural background will be unique in terms of their communication styles, business practices and customs. Employees from different culture can interpret a same message in an entirely different manner, leading to ...

Solution Summary

Based on the changing demographics of the U.S. workforce, I need to create a training session for managers covering the following.

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Super Safe Security (SSS): Training and Development

Summary
You work for Super Safe Security (SSS) and it's your organization's job to make sure that attendees at different events are safe. For example, at the Classy Convention Center (CCC), you employ individuals to monitor metal detectors to make sure no one enters the center with weapons. Lately, there has been an increase in conflicts at events and, with a high profile event around the corner, you want to be very sure that employees have the skills necessary to make sure that everyone is safe. Specifically, you want to make sure that those individuals monitoring the metal detectors have the skills and abilities to do their job with less than a 0.1% error.
Your Role/Assignment
You are the training manager at SSS and need to make a recommendation on how to proceed with this situation.
The people below have expressed their feelings and thoughts on this issue. Review them carefully before doing the activity.
K E Y P L A Y E R S
Carl Smith, the Controller at SSS

"Training costs money. All of these employees have already been formally trained in their job. This training would be a refresher and, by the estimates outlined in the training needs assessment, to conduct this training would cost at least $15,000."

Michelle Becker, the Sales Manager at SSS

"While I have faith in our employees, the customer has a significant requirement and it's our obligation to make sure that nothing happens. If we drop the ball we will not only lose this customer but it might impact getting other business. Remember the old adage "better safe than sorry" not to mention the SSS mission "to provide safety needs so that the customer doesn't have to worry."

Penny Olsen, the PR Manager at CCC

"We need to be sure that there are no incidents at the upcoming high profile event. We have an established relationship with SSS and we trust that you know what is best to make sure that our participants and attendees will be safe. The upcoming event is a one-time only occasion but the stakes are high since there will not only be some very high profile participants but a full house of 50,000 in attendance."

Y O U D E C I D E
Activity
1. How do you respond to each of these perspectives?
2. What is your summary recommendation to move ahead?
In your response, be sure to incorporate what you perceive to be the goals of your organization and how they would impact your decision.

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