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    Training: Needs Assessment

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    Please help discuss the needs assessment process. Focus on organizational analysis, person analysis, and task analysis. In your organization, or in a previous organization where training was conducted, compare the needs assessment process outlined in the textbook with the one in your organization.

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    I have outlined a training needs assessment that was carried out at a company I worked for in the mid-2000s. You can modify it and add to it to make it better fit what your class requires. If you have any further questions, please ask.

    Working for an organization that broke down and recycled batteries, technology in the 1990s and early 2000s changed rapidly. While departments like finance, including accounting, and marketing were at the forefront of using new technologies, they were trained with each new system upgrade. However, transportation or logistics and operations at plants were not. This lead to breakdowns in areas of inventory, fixed asset management, and the ability to manage costs in both of these departments. When the company, in 2004, moved to a completely new system of total quality management, most of the company had some training on the way the systems would operate. However, there were some departments where only a limited number, if any workers, were trained. Since TQM requires the participation of all employees, it became necessary to perform the needs analysis.
    At the organizational level managers and officers of the company were interviewed as to the needs of their overall departments, what their position in the new system would be, and how members of their departments could be included quickly into the program. The needs of the program were training on how TQM ...

    Solution Summary

    This solution of 995 words provides an example of needs assessment in a company moving to new technology and a new TQM system.