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Obtaining feedback from end users

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Surveys are used to assess users' attitudes regarding the implementation of a new system and the results of the surveys are used to guide the development and implementation of the new system as well as to provide feedback to members of the organization. Can you recommend one other method the PM team could use to evaluate and determine users' attitudes regarding the project and propose one approach that the PM team can use to "ask the right questions and provide specific examples to support your response?

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Solution Summary

This solution discusses ways to obtain feedback from end users regarding a new system in the organization.

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Group meetings or brainstorming sessions with end users is a good way to determine the user's feedback, as well as to obtain their feedback and concerns regarding the new system. One to one ...

Solution provided by:
Sheetal Jain, PGDM
Education
  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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