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policies and procedures for managing end-user development

Name some policies and procedures for managing end-user development and describe them. Please also provide internet source to read more about it.

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The requirements of end users must be taken into account in the specification and design of information systems. End users can usefully contribute to the development of information systems, ensuring that their concerns are being addressed and that usability issues are built into development standards. Users should be involved in system testing and acceptance; and criteria for acceptance and customer satisfaction should include an end-user viewpoint.

Usability criteria should be incorporated into requirements and design documentation. Adequate attention should be paid to ergonomics and human factors in ensuring that information systems will be easy to operate, acceptable to the planned user population and fully integrated into the work processes and procedures of the business environment. Facilities which will be used on an everyday basis, such as a departmental Intranet, should be designed to be simple and intuitive to use, not requiring the user to ...

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Name some policies and procedures for managing end-user development and describe them. Please also provide internet source to read more about it.

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