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    2 Hospitality Questions

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    #1 What is guest service management? Why is it important to a hospitality organization? What are some the challenges faced by guest services managers in providing a high level of guest service?

    #2 What are some of the trends in guest services management? What challenges and opportunities are presented by these trends? How can hospitality organizations leverage guest services to exceed guest expectations?

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    #1 What is guest service management? Why is it important to a hospitality organization? What are some the challenges faced by guest services managers in providing a high level of guest service?

    Guest service management is the responsibility of the Guest Service Manager to implement and manage all guest services provided to the customers. Normally guest services specialist are trained to cater to the guests. They must know the wants and needs of the customers and to go over and beyond what they want which leads to impressing the guests with such great services.
    This is important to a hospitality ...

    Solution Summary

    This 500 word solution defines guest service management, explains why it is important in the hospitality industry, and outlines some of the challenges that such mangers may face. Additionally, is highlights some new trends in guest services. The solution also includes two references for further research of the topic.

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