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    Total Quality Management (TQM)

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    I need help with the following assignment - note - just information, don't write the paper:

    Prepare a paper in which you define Total Quality Management (TQM). Include a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality-focused management styles. Explain how TQM applies or should apply to your organization. Locate at least two sources other than your book to support your paper. Be sure to properly cite your references in your paper.

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    Define Total Quality Management. Include a description of the impact of globalization on quality

    Total Quality Management:

    As defined by the ISO):

    "TQM is a management approach of an organisation, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction,and benefits to all members of the organisation and to society."

    TQM requires that the company maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations.

    source: http://en.wikipedia.org/wiki/TQM

    Another good source for a detailed description of the definition:


    Globalization has forced companies to adopt highest standards in terms of quality and total customer satisfaction in order to survive extreme competition from global companies with superior products and lower costs of production. Due to globalization, consumers have become increasingly aware of better quality products from companies all over the world and can purchase those products at rock bottom prices. This phenomenon has forced companies to seek new and better sources of raw materials, production centers and facilities around the world to come up with better products at lower costs which not only provides them comparative advantage but also satisfies the ultimate consumers. Therefore, we can say that increasing ...

    Solution Summary

    Prepare a paper in which you define Total Quality Management (TQM).