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Training needs assessment

Students will complete a needs assessment based on the organization, person and task analyses discussed in our textbook. The organization analysis identifies the company's strategic direction, support of managers and peers for training activities, and training resources including money, time and expertise. The person analysis identifies who in the organization needs the training by examining whether current and expected performance match. The task analysis identifies what type of training needs to be delivered based on a description of tasks performed on a job as well as the knowledge, skills, and abilities (KSAs) required to perform those tasks.

Looking at the entire needs assessment process, students will write a proposal using the headings listed below to fill an unmet training need within their own organization (or a previous organization) with the following information:

- Describe the problem
- Analyze the needs (using the analyses above)
- Write the learning objectives and training method
- Identify who will deliver the training (internal or external trainers)
- Determine how to evaluate the results

Solution Preview

- Describe the problem

My organization is facing numerous performance and productivity related issues due to the implementation of new technology in the organization. My organization recently implemented an organization wide ERP (Enterprise resource planning) system that replaced the existing information systems and standardized the entire organization's processes over a single platform. Many of the processes in various departments of the organization that were done using manual methods are now automated due to the ERP. ERP has led to significant changes in numerous processes as well. However, the lack of adequate knowledge about these advanced information systems and lack of training has led to confusion, chaos and apprehensions in the minds of the employees about using this system effectively. Employees are clueless about the effective use of this system and find it very difficult to handle the technological challenges with using the new system.

The organization is finding it tough to transition to the new automated environment enabled by the ERP system as employees are not able to make effective use of this new technology which has taken significant financial and other resources to implement in the organization. The organization also understands that if the employees will not be trained to use the system, this investment will go to waste. For example, the entire sales process is now automated under this new ERP system. Sales professionals need to be trained to use this system in their day to day working process in order to ensure that all the data is stored over the system and informed decisions can be made by using this advanced software. However, employees that are not tech savvy are finding it difficult to implement the use of this software in their day to day tasks.

Hence, it has become a major challenge for the organization to train and prepare the employees in various departments to become ready for using the newly implemented ERP system in the organization.

- Analyze the needs

Let us now identify the training needs of the organization by conducting organization, people and task analysis.

The main purpose for the implementation of organization wide ERP systems is to automate the various manual processes and integrate all the individual systems over a single, standardized platform, so as to enhance efficiency ...

Solution Summary

Discusses assessment of training needs for an organization facing performance and productivity related issues.