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    Controlling Conflict Levels in a Team

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    Although the optimal level of conflict can be functional, no conflict or too much conflict can be dysfunctional. What steps would you as a manager take to stimulate some degree of conflict when appropriate and reduce conflict when it is excessive?

    What is the difference between a group and a team? Would your strategy be different for putting together a group than creating a team? Explain your answer.

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    Solution Preview

    To stimulate conflict, the team leader or manager needs to ensure that all team members are sharing their viewpoints. When team members are largely silent, it reduces the amount of conflict and it also reduces the amount of innovation taking place within the team. By encouraging each team member to continue voicing their ideas and opinions, it encourages both conflict and growth. When conflict becomes excessive, the team leader or manager immediately needs to intervene. ...

    Solution Summary

    This solution discusses conflict and the most efficient ways to reduce excessive conflict. I also discuss the difference between a group and a team, and if a strategy would be different for putting together a group as opposed to creating a team. Thorough answers and explanations are provided.