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    Conflict Resolution and Team Conflict

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    Discuss how you would know that your team was in conflict and what would be a technique you would use to resolve it. You may wish to research the conflict-resolution model used by Dennis A. Romig (1996) in Breakthrough Teamwork, which is quite effective. It is also recommended that you research the Myers Briggs Type Indicator (MBTI) as well as the DiSC model. While you are conducting this research, also consider that no one model is without flaws or inconsistencies. You should always review differing opinions before coming to a conclusion about the most appropriate course of action.

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    Solution Preview

    Hi,

    Interesting assignment scenario! Let's take a closer look through discussion and research information, which you can draw on for your final copy. I also attached some extra resources to consider.

    RESPONSE:

    1. Discuss how you would know that your team was in conflict and what would be a technique you would use to resolve it. You may wish to research the conflict-resolution model used by Dennis A. Romig (1996) in Breakthrough Teamwork, which is quite effective. It is also recommended that you research the Myers Briggs Type Indicator (MBTI) as well as the DISC model. While you are conducting this research, also consider that no one model is without flaws or inconsistencies. You should always review differing opinions before coming to a conclusion about the most appropriate course of action.

    Let's look at the DICS Model and MBTI and how they relate to team conflict.

    1. DICC

    DISC is the four quadrant behavioral model based on the work of William Moulton Marston Ph.D. (1893 - 1947) to examine the behavior of individuals in their environment or within a specific situation. DISC looks at behavioral styles and behavioral preferences. He defined four categories of human behavioral styles, types or temperament, now know as "D" for Dominance-Drive-Direct, "I" for Influence (Marston chose the term inducement, "S" for Steadiness or Stability (Marston used submission) and "C" for Compliant, Conscientious, or Cautious, (Marston used compliance). Interestingly enough Marston never developed his D.I.S.C. theory into the present four quadrant model, yet now a days DISC has become one of the most popular and user friendly four quadrant models for understanding behavioral styles and personality types, with various companies offering models with quadrants, circles, wheels, and diamonds to graphically represent the positioning of these behavioral and personality styles and types (http://www.internalchange.com/what-is-disc.htm).

    See the attached article "What is DISC.doc" for details about each category and how it is used to position employees in jobs that match their behavioral and personality styles, as measured on the four measures (see chart in attached: DiSC Basics.pdf). It is believed that this acts as a deterrent for team conflict when there is a good match between personality and job requirements. However, team conflict still arises and the essential communication, ...

    Solution Summary

    Applying different conflict-resolution models, this solution explores ways to identify when a team is in conflict and the specific techniques available for conflict resolution. A specific course of action is also detailed. Supplemented with three informative resources on the Myers Briggs Type Indicator (MBTI) and the DiSC model.

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