Readiness for Performance Dashboards
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Explain several reasons why an organization may not be ready (organizationally or technically) for the implementation of performance dashboards.
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Solution Summary
This solution explains several reasons why an organization may not be ready (organizationally or technically) for the implementation of performance dashboards. It includes examples and APA references.
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An organization can utilize a performance dashboard to "monitor critical business processes and activities using metrics of business performance", (Eckerson, 2011) to alert management when a problem arises, analyze the root cause of problems by exploring timely data from different perspectives, and help to manage people and processes in order to improve performance and systems. Unfortunately, not all organizations are ready to align their operations toward a mutual goal. Departments, interpersonal relationships and conflicting goals fragment many organizations. In order to succeed with the implementation of a performance dashboard, there must be an agreement of the goals, vision, and purpose of the company, as well as consensus of the tools and metrics needed to track these items. Management must take a hard look at their organization and determine "the key activities that contribute most to their success and make sure they do them well" (Eckerson, 2011).
An organization must first determine their mission, goals and vision and their overall strategy. These items must be broken down in to ...
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