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    Performance Management Program: Training and Development

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    Training and Development

    You and the other members of the HR team have conducted an analysis of your organization and found that performance management processes are highly inconsistent among departments. Some departments have a process of a formal annual appraisal, while other departments do not provide employees with any documented feedback on their performance. Also, some departments have a process of documenting employee performance issues; others seem to follow a process of no documented warnings before recommending termination.

    Your team recognizes the benefits of establishing a developed performance management program and will present its plan to the CEO next week.

    * Using the Internet and the library, locate information on performance management systems.
    * Choose one type of program and describe it for your colleagues.
    * Include a real-life example of an organization that currently uses or has used this type of program.
    * Be sure to include how this program handles performance appraisals and the disciplinary action and performance coaching processes.

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    Solution Preview

    As a method of performance management, I would use an accountabilities method. It can be tailored to the company needs, but remains basic. The main five behaviors in the process method are customer service orientation, teamwork, problem-solving initiative, leadership and observation of work hours and leave time. If a company has other needs, these can be tweaked or added to. Our company, a client based services company working with the developmentally disabled, uses this method, but adds a special care option so we can give feedback on relationships between worker and client in their special needs being met.
    Each section requires setting up the accountabilities and performance ...

    Solution Summary

    The solution locates information on performance management systems.