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Using Negotiation Skills to Defuse Emotional Responses

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What negotiation skills are required to say "no" and mean it, minimizing or defusing emotional responses and "fall outs" from the other side?

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Solution Summary

The expert uses negotiation skills to defuse emotional responses.

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These types of skills include the ability to analyze the external and internal variables surrounding a negotiations environment or atmosphere, and being able to readily ascertain that it will be to your advantage to say no to the offer that is being presented by the opposing negotiator. In addition, it is ...

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  • Criminal Justice, Elizabeth City State University
  • Master of Public Administration, North Carolina Central University
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