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    Example of the next-process customer

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    For each of the employee positions below give an example of the next-process customer. Also give an example in which the listed employee would be the next process customer:

    a) assembler on a production line making kitchen cutlery.
    b) product design engineer in a toy manufacturing plant.
    c) data processing manager in a bank.
    d) employee benefits counselor in a large law firm
    e) cost accountant for a department store chain
    f) economist employed by the US Federal Reserve board.

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    Solution Preview

    1. Workers working on the last working station -> Assembler on a production line making kitchen cutlery -> Quality Control personnel, who will ensure quality of the product

    2. Marketing Manager, who provides customer requirements / specifications -> Product design engineer ...

    Solution Summary

    The expert provides examples of next process customer in different scenarios