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Strategic planning and TQM tools

1) Discuss the value of a strategic plan and how quality improvement should be used in a strategic planning process.

2) Discuss ways in which an organization could incorporate quality into its human resource management processes.

3) Discuss how the control charts tool could be used to improve a current process in a wireless services organization.

4) Discuss an approach to problem resolution and how you would incorporate quality into that process.

5) Discuss change within an organization and how quality improvement

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1) Discuss the value of a strategic plan and how quality improvement should be used in a strategic planning process.
The value of the strategic plan is in the manner in which the organizational goals and mission is aligned with the budget and the time in hand. In this context quality improvement is of great importance. It is the quality improvement process that helps the organization meet its objectives within the constraints of budget and time. Let us take a quality improvement process that has been put forward by Juran. This focuses on quality planning, quality control and quality improvement. On the other hand consider an objective of a company, new product development. Using the three quality control measures, the company would plan for quality product development using excellent research facilities, top product developers and quality raw materials. Also the company would set up a budget for the process and a time limit for the development to take place. The second step would be quality control, in this area the company would keep a control over the milestones of the product development process and see if there are any variances and the degree of variances. Finally, where there deviations from the planned product development, the company takes corrective actions. This leads to quality improvement.

2) Discuss ways in which an organization could incorporate quality into its human resource management processes.
Let us consider a common human resource ...

Solution Summary

Strategic planning and TQM tools is discussed in great detail in this solution.

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