Assignment and Rooming - Check-in Check-out - Hospitality Industry
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It's a discussion question - each question is no more than 5 lines.
1.Describe hotel guest(s) with personal traits/attributes that may provide an extreme challenge during the room assignment process and the steps you would take to accommodate him/her/them.
2. Imagine an upscale hotel without bellpersons. Recommend practices that would deliver the same basic services of the bellperson (both to the customer and to the hotel), but without the bellperson. Please be as creative as you like.
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Solution Summary
The expert describes hotel guests with personal traits/attributes that may provide an extreme challenge during the room assignment process and the steps you would take to accommodate him/her/them. The recommended practices that would deliver the same basic services of the bellperson (both to the customer and to the hotel), but without the bellperson are given.
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Assignment and Rooming - Check-in Check-out - Hospitality Industry
It's a discussion question - each question is no more than 5 lines.
1. Describe hotel guest(s) with personal traits/attributes that may provide an extreme challenge during the room assignment process and the steps you would take to accommodate him/her/them.
A hotel guest that has a specific room requirement or requirements in mind with multiple variables involved would prove to be a challenge during the room assignment process especially if they were impatient and determined to get everything they wanted and would not settle for a compromise. For example, an elderly couple has a preference of a room that is non-smoking, ...
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