Training and Development
Not what you're looking for?
Training Design and Development
The Director of Sales, Jorge Muñoz, has approached you to recommend training for new sales representatives.
In the form of an e-mail (placed in a Word Document), complete the following:
* Identify the training objectives
o What will the trainee know and be able to do upon completion of training?
o Include the quality of performance and the conditions under which performance occurs.
* Write up an audience analysis that includes the following:
o skills, needs, and interests of the target training group
o relevant background knowledge
o when, where, and how the training should be delivered
o any additional information you think is important to include
* Direct your recommendations to Mr. Muñoz
To help you identify the type of work sales representatives perform, check out the Occupational Outlook Handbook published by the U.S. Department of Labor â?" Bureau of Labor Statistics (using the resources in course materials). Perform your search by job title or by using an alphabetical search.
Purchase this Solution
Solution Summary
Identify the training objectives
o What will the trainee know and be able to do upon completion of training?
o Include the quality of performance and the conditions under which performance occurs.
* Write up an audience analysis that includes the following:
o skills, needs, and interests of the target training group
o relevant background knowledge
o when, where, and how the training should be delivered
o any additional information you think is important to include
Solution Preview
Dear Jorge Muñoz,
Kindly review the following recommendations for the proposed sales training program for new sales reps.
Once, the training is completed, it is very important for the sales representative to know about the company. This would include complete knowledge regarding the history, values, objectives, policies and practices of the company. This would enable the sales force to perform better and improve their productivity and thus profitability of the company.
Another important thing is the product knowledge. The trainee should be well versed with product's specifications, features, usage guidelines and the product pricing upon the completion of training so that he could satisfy the queries of the target customers with full confidence.
Also, effective sales training program will enhance the trainee's understanding regarding his day to day work expectations and responsibilities so that he could handle ...
Education
- BComm, University of Delhi
- Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
Recent Feedback
- "Thanks"
- "Thanks"
- "Very good! "
- "thanks"
- "Thank you!"
Purchase this Solution
Free BrainMass Quizzes
Transformational Leadership
This quiz covers the topic of transformational leadership. Specifically, this quiz covers the theories proposed by James MacGregor Burns and Bernard Bass. Students familiar with transformational leadership should easily be able to answer the questions detailed below.
Managing the Older Worker
This quiz will let you know some of the basics of dealing with older workers. This is increasingly important for managers and human resource workers as many countries are facing an increase in older people in the workforce
Income Streams
In our ever changing world, developing secondary income streams is becoming more important. This quiz provides a brief overview of income sources.
Organizational Leadership Quiz
This quiz prepares a person to do well when it comes to studying organizational leadership in their studies.
Understanding the Accounting Equation
These 10 questions help a new student of accounting to understand the basic premise of accounting and how it is applied to the business world.