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Performance Management and Employee Services

Human Resource Law, Job Analysis
As a human resources manager, job design is an important piece of your overall strategy to retain employees and promote employee satisfaction. Address these issues.

* Utilizing the theories of job design, such as job enlargement, job rotation, and job reengineering, please provide how you would improve an existing job of customer service professional at a leading credit card company.
* How would you improve this person's job through rewards or incentives?
* Make sure to include the Job Characteristics Model and Scientific Management in your response.
* How could the improvement of this person's job impact the customer experience?

Solution Preview

Utilizing the theories of job design, such as job enlargement, job rotation, and job reengineering, please provide how you would improve an existing job of customer service professional at a leading credit card company.

We can improve existing job of customer service professional at a leading credit card company via various job design theories. For example, we can rotate the customer service professional in various positions, so that he gains a better understanding of the various processes and systems and working of the organization and thus, will be able to resolve customer queries in a better manner as he will be more informed and ...

Solution Summary

Human Resource Law, Job Analysis
As a human resources manager, job design is an important piece of your overall strategy to retain employees and promote employee satisfaction. Address these issues.

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