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Human Resource Law, Job Analysis
As a human resources manager, job design is an important piece of your overall strategy to retain employees and promote employee satisfaction. Address these issues.

* Utilizing the theories of job design, such as job enlargement, job rotation, and job reengineering, please provide how you would improve an existing job of customer service professional at a leading credit card company.
* How would you improve this person's job through rewards or incentives?
* Make sure to include the Job Characteristics Model and Scientific Management in your response.
* How could the improvement of this person's job impact the customer experience?

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Solution Summary

Human Resource Law, Job Analysis
As a human resources manager, job design is an important piece of your overall strategy to retain employees and promote employee satisfaction. Address these issues.

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Utilizing the theories of job design, such as job enlargement, job rotation, and job reengineering, please provide how you would improve an existing job of customer service professional at a leading credit card company.

We can improve existing job of customer service professional at a leading credit card company via various job design theories. For example, we can rotate the customer service professional in various positions, so that he gains a better understanding of the various processes and systems and working of the organization and thus, will be able to resolve customer queries in a better manner as he will be more informed and ...

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  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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