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Customer Service and Coca Cola Products

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Hi I need some help with the following question. I need to discuss the customer service related to Coca Cola products. I am trying to confirm through tangible numbers that customer service or the lack of it, has impacted the sales of Coca Cola products.

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Solution Summary

Review of Coca Cola products as it relates to customer service through their 2010 sales and consumer report. Very interesting report that review supply chains and distribution for review.

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Great question.

I've attached Coca Cola's 2010 and 2011 form 10K which is basically their annual report for investors. You can right click the ...

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