Balanced Scorecard: Learning and Growth Perspective
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There are several measures of the learning and growth perspective, such as
- Real-time availability of accurate customer and internal process information to front-line employees
- Ability to launch new products
- Ability to create more value for customers
- Ability to penetrate new markets
- Alignment of employee incentives with overall organizational success factors
- Rates of improvement in critical customer-based and internal processes
Consideration of these measures reveals that it can be difficult to quantify these factors. Identify one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure.
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Consideration of these measures reveals that it can be difficult to quantify these factors. Identify one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure.
One specific example of a measure of learning and growth measure ...
Education
- BSc , University of Calcutta
- MBA, Eastern Institute for Integrated Learning in Management
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