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    Balanced Scorecard: Learning and Growth Perspective

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    There are several measures of the learning and growth perspective, such as
    - Real-time availability of accurate customer and internal process information to front-line employees
    - Ability to launch new products
    - Ability to create more value for customers
    - Ability to penetrate new markets
    - Alignment of employee incentives with overall organizational success factors
    - Rates of improvement in critical customer-based and internal processes

    Consideration of these measures reveals that it can be difficult to quantify these factors. Identify one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure.

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    Consideration of these measures reveals that it can be difficult to quantify these factors. Identify one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure.
    One specific example of a measure of learning and growth measure ...

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