You are the task manager for a large customer service corporation consisting of 1,000 employees. You are responsible for 25 direct reports in your department. You have noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the point where production is suffering. Your task is to improve the "Technology Management" of your employees in your department. You are given 6 months to complete this, as the season nears when you are the busiest with customers. Discuss how you are going to turn your department around within the 6 month period. Include:
1.) Identification of issues, concerns, and incidents leading to poor Technology Management.
2.) Strategies and techniques used to improve Technology Management.
3.) The time frame strategy used for producing these results with a 6 month period.
Technology Management Proposal for Customer Service Corporation:
This is a paper developed by a manager for a large customer service corporation consisting of 1,000 employees. The manager is responsible for 25 direct reports in his[her] department. The manager noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the point where production is suffering. The manager's task is to improve the Technology Management of the employees in his [her] department.
A duration of six (6) months is required to complete this:
As the facts in the case suggest, there has been neglect on the part of the management to properly manage the organization. This is manifested by a downward trend in the ability of the employees to incorporate information technology management in their day-to-day work tasks. This resulted to the decline in the company's production.
Murphy and Dally (2000) clearly state in their research that a firms ability to compete in the future may depend on its willingness to use IT technology. Internet technology provides a number of important benefits to adopting firms. These benefits include quick access to information; improved tracking and expediting; improved ...