You are the task manager for a large customer service corporation consisting of 1,000 employees. You are responsible for 25 direct reports in your department. You have noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the point where production is suffering. Your task is to improve the "Technology Management" of your employees in your department. You are given 6 months to complete this, as the season nears when you are the busiest with customers. Discuss how you are going to turn your department around within the 6 month period. Include:
1.) Identification of issues, concerns, and incidents leading to poor Technology Management.
2.) Strategies and techniques used to improve Technology Management.
3.) The time frame strategy used for producing these results with a 6 month period.
Technology Management Proposal for Customer Service Corporation:
This is a paper developed by a manager for a large customer service corporation consisting of 1,000 employees. The manager is responsible for 25 direct reports in his[her] department. The manager noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the point where production is suffering. The manager's task is to improve the Technology Management of the employees in his [her] department.
A duration of six (6) months is required to complete this:
As the facts in the case suggest, there has been neglect on the part of the management to properly manage the organization. This is manifested by a downward trend in the ability of the employees to incorporate information technology management in their day-to-day work tasks. This resulted to the decline in the company's production.
Murphy and Dally (2000) clearly state in their research that a firms ability to compete in the future may depend on its willingness to use IT technology. Internet technology provides a number of important benefits to adopting firms. These benefits include quick access to information; improved tracking and expediting; improved ...
Supply Chain and Distribution Management: Woodmere and HomeHelp
Need help because I am having some difficulty. Can you please help me with this Case Study Questions. Attached is the case study. Thanks and I appreciate your help.
Read through Case 2 and answer the questions below. Write a 1-2 paragraph response to each question, and include references and in-text citations for any sources used to back up your points, including other sections of the textbook.
1. What are the major business propositions for Woodmere and HomeHelp to consider in evaluating this proposal? Is time-based logistics the right strategy for each company?
2. What are the benefits and barriers (short- and long-term) to this proposal for both Woodmere and HomeHelp? What other factors need to be considered?
3. If you were Woodmere's top management, what suggestions would you make to improve the current proposal for long-run viability?
4. If you were HomeHelp would you accept or reject the proposal? Why?7
Bowersox, D.(2013). Supply Chain Logistics Management. (4th ed). Richard D. Irwin, IncView Full Posting Details