You are the task manager for a large customer service corporation consisting of 1,000 employees. You are responsible for 25 direct reports in your department. You have noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the point where production is suffering. Your task is to improve the Technology Management of your employees in your department. You are given 6 months to complete this, as the season nears when you are the busiest with customers. Describe how you are going to turn your department around within the 6 month period.
Issues to focus on:
- Identification of issues, concerns, and incidents leading to poor Technology Management
- Strategies and techniques used to improve Technology Management
- The timeframe strategy used for producing these results with a 6 month period
(1000+ words)© BrainMass Inc. brainmass.com October 25, 2018, 7:42 am ad1c9bdddf
The solution highlights key ares which one could address given the scenario. For example addressing issues, concerns and incidents identifications that are held responsible for poor technology management; such as lack of skill set required, old outdated technology, lack of training etc, deploying various strategies and techniques to Improve Technology Management... Attached file contains 1300+ words answer including references.
Case Study Analysis - FOR BUSINESS ANALYSIS EXPERTS ONLY PLEASE!
If you can present this in a PPT format this will be most helpful! Use attached PPT as your guide. Thank you very much.
Please read the case study and provide input that will help me with a presentation and grasp understanding of the material and layout in a Story Board format (attached). This is to be an objective analysis. Key issues I'm interested in include:
a. What are the critical factors? How did the project(s) in the case study align, or not align with the organization's goals, and how did that alignment or lack thereof, contribute to the results. A full but concise analysis of the situation the business is in and how the actions taken were or were not in alignment with the organization's goals and how that contributed to business results. Include additional support and clarification around one or more of the situational findings in the case.
b. What are alternative solutions? How did the organization come to choose its project(s) and solution(s) and what were the advantages and disadvantages of those choices? Weigh alternative solutions and include a discussion of advantages and disadvantages of the choices. Challenge the results of the case study by describing other factors that might have impacted the results.
c. What is the recommended solution? What adjustments to the project selection process would you have made? Include support for the case or offer alternative project selection processes and criteria and defend how they would better apply in the case study. Include a number of other project selection processes and criteria and successfully defend elimination of those that weren't chosen.
d. What is the action plan? What recommendation do you have for this company to implement a better project selection prioritization process? Include clear analysis with more than one option or course of action that might be used to prioritize projects in the organization, recommend a methodology, and provide logical support for the recommendation. Assess the value of the options not chosen as well as supporting the recommended option.
Please do not copy, cut & paste text, copy from previous postings, or provide instructions on "how-to" from various internet sites as a response. I am also looking for perspective from an expert in this area or industry!
Thank you kindly for your assistance.View Full Posting Details