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Techniques in B2B Communication

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What technologies are or might be available that will allow e-businesses to provide new levels of service and customer satisfaction to other businesses?

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Business and technology are now inextricably linked to each other. Nowadays, business decisions always involve technology. Business processes are expected to integrate timely company information for the purpose of improving customer relationship as they constantly keep updated with the fast-changing business needs. Whether one plans to sell products online or offline, customers and suppliers will always insist upon using the Web for all transactions. E-business has facilitated the changing business processes.

According to 1000ventures.com, market leaders use the following strategies/technologies to improve customer satisfaction:

1. The Internet is used for e-business transactions and has become essential in the ...

Solution Summary

409 words; 1 reference; 5 strategies/technologies market leaders use to improve customer satisfaction

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Grandma's Treats: Describe several B2B and B2C technologies and applications

The purpose of every e-business is to utilize technology in a way that enhances communication and the company's profitability. Business-to-business (B2B) use of technology would enhance efficiency within the company's supply chain, while business-to-consumer (B2C), also known as e-commerce, technologies would facilitate a transaction between a company and it's consumers.

In your posting, describe several B2B technologies and applications, as well as describe several applications or ways B2C can use technology that Grandma's Treats could utilize as part of an e-business strategy. Search the Library and provide at least two research citations that illustrate examples of companies that are utilizing e-business strategies (e.g., B2B, B2C), and discuss how Grandma's Treats could benefit from employing similar strategies.

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