Customers in a Queue

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  A queue may be long but waiting time can be shorter due to higher process efficiency. - Total time in queue: Time spent by an entity in the system from start to finish after processing completion.

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  The queue will take additional time because of the increased number of customers in the queue and the longer time spent in the queue by the customers. 2.

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  This is because is the arrival rate of customers, which is the expected number of arrivals per hour, and is the service rate, which is the expected number of customers that a server can serve in one hour.

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