Purchase Solution

The Drive-Thru Performance Study Ops

Not what you're looking for?

Ask Custom Question

The questions are based on the QSR Drive-Thru article attached:
1. Why does a wider variety on the menu increase service times? How does this impact the waiting times and specifically what variable in the queuing analysis changes?
2. When Krystal reduced its average service time by 40 seconds, how does this decrease the average number of customers waiting in line?
3. How does customer-introduced variability affect the drive-thru process? Identify and briefly describe three ways. Then identify 2 possible ways to deal with each type of variability and classify each using the customer-introduced variability matrix. You may use the table attached to help answer the question.

Purchase this Solution

Solution Summary

The solution discusses the drive-thru performance study ops.

Solution Preview

See the attached file.

1. Why does a wider variety on the menu increase service times? How does this impact the waiting times and specifically what variable in the queuing analysis changes? A wider variety menu gives customers additional options, which leads to customers taking additional time to sort through the additional options. ...

Purchase this Solution


Free BrainMass Quizzes
Understanding the Accounting Equation

These 10 questions help a new student of accounting to understand the basic premise of accounting and how it is applied to the business world.

Employee Orientation

Test your knowledge of employee orientation with this fun and informative quiz. This quiz is meant for beginner and advanced students as well as professionals already working in the HR field.

Operations Management

This quiz tests a student's knowledge about Operations Management

Managing the Older Worker

This quiz will let you know some of the basics of dealing with older workers. This is increasingly important for managers and human resource workers as many countries are facing an increase in older people in the workforce

Business Processes

This quiz is intended to help business students better understand business processes, including those related to manufacturing and marketing. The questions focus on terms used to describe business processes and marketing activities.