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    TQM/CQI in Health Care

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    Identify a health care organization or program that has implemented TQM/CQI.

    How were diversity issues dealt with? Where not addressed, how should they have been addressed?

    © BrainMass Inc. brainmass.com October 9, 2019, 10:28 pm ad1c9bdddf
    https://brainmass.com/health-sciences/topics-in-health-and-wellness/tqm-cqi-in-health-care-221223

    Solution Preview

    Let's take a closer look at the CQI initiaive at St Mary's Hospital in Grand Rapids, Michigan.

    RESPONSE:

    1. Identify a health care organization or program that has implemented TQM/CQI.

    Motwani, Klein and Navitskas (1999) provided a case analysis, which was the result of a year-long study designed to identify and assess the ingredients that led to the successful implementation of a continuous quality improvement (CQI) program at Saint Mary's Hospital in Grand Rapids, Michigan.

    They found several key ingredients of success, which included:

    (1) An organizational structure and leadership commitment for identifying and improving processes,
    (2) Use of ...

    Solution Summary

    Through illustrative example, this solution identifies a health care organization or program that has implemented TQM/CQI and how it deals with diversity issues, and if there were some that were not addressed, then how they should they have addressed them.

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