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TQM/CQI in Health Care

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Identify a health care organization or program that has implemented TQM/CQI.

How were diversity issues dealt with? Where not addressed, how should they have been addressed?

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Solution Summary

Through illustrative example, this solution identifies a health care organization or program that has implemented TQM/CQI and how it deals with diversity issues, and if there were some that were not addressed, then how they should they have addressed them.

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Let's take a closer look at the CQI initiaive at St Mary's Hospital in Grand Rapids, Michigan.

RESPONSE:

1. Identify a health care organization or program that has implemented TQM/CQI.

Motwani, Klein and Navitskas (1999) provided a case analysis, which was the result of a year-long study designed to identify and assess the ingredients that led to the successful implementation of a continuous quality improvement (CQI) program at Saint Mary's Hospital in Grand Rapids, Michigan.

They found several key ingredients of success, which included:

(1) An organizational structure and leadership commitment for identifying and improving processes,
(2) Use of ...

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