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Internal and external customers in healthcare

Identify 3 internal customers and 3 external customers in your healthcare organization and explain how they are connected to the organization.

Solution Preview

The terms internal and external customers come from the Business field, but since hospitals are now run as businesses, they also use those terms. It will be helpful to define the terms first, and then answer the question.

Definition Internal customer:
1. An employee who receives goods or services produced elsewhere in an organization as inputs to his or her work. (http://www.businessdictionary.com/definition/internal-customer.html)
2. Anyone who depends on someone else in the organization. (http://www.customerservicemanager.com/internal-customers.htm)
3. More simply put, any person who collaborates in some way with "you" who also works for the same organization. That is, your coworker.

Definition External customer:
1. A party who uses or is directly ...

Solution Summary

Definitions of internal and external customers in healthcare are provided, along with specific examples, and an explanation of how they are connected to the organization.

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