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Tone in Emails

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Question 1: Write three e-mails, one to a friend, one to a client, and one to a boss, informing them of the following information:

1.While waiting for the client's package to arrive that contained all of the materials for the most recent ad campaign, an employee of the firm you work for inadvertently received it and sent it back to that client. When questioned about it, the employee at first denied seeing the package, but later recanted his story and said that it didn't contain anything related to his project, so he called the client and since they were not familiar with his name, they presumed they had sent it to the wrong company.

2. Now, two days later, the VP for the client is upset at the delay and wants someone to contact her immediately about the current status of the project and explain why the final proposal isn't on her desk. She mentions how the large retainer from her company can be withdrawn if this continues much longer. Your boss wants you to handle the situation and to give him an up-to-date status.

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Solution Summary

This posting shows how to tailor tone in order to write emails.

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Writers employ different tones, according to the context and the audience. You will change your language in order to accommodate all three audiences. Here is a rough idea of some responses:

Client Email:

Dear Mr. Jones, CEO of McDonalds,

This letter informs you of the current status of our collaborative project. Due to a minor delay, the final project will be sent to you by the close of business today. We are sorry for the inconvenience.

Since we greatly value your status as a preferred customer, ...

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Stacy Shaneyfelt, MA
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  • MA, Slippery Rock University
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